Shipping Information

At Spawn Source, we strive to ensure that your custom products are delivered safely and promptly. Please review our shipping policies below.

Shipping Methods and Costs

We offer several shipping options to meet your needs:

Standard Shipping

3-5 business days. Cost varies based on order size and destination.

Expedited Shipping

2-3 business days. Additional charges apply.

Overnight Shipping

1 business day. Available for specific locations. Additional charges apply.

Shipping Information

Order Processing Time

  • Production Time: Custom products typically take 7-14 business days to produce after final design approval, but exact production times are dependent on product type and quantity.

  • Total Delivery Time: Please allow an additional 3-5 business days for standard shipping.

 

Note: Shipping times are estimated and may vary due to external factors such as weather conditions, or carrier delays.

International Shipping

  • We proudly ship worldwide! International shipping rates and delivery times vary based on the destination.

  • Please note that international orders may be subject to customs duties, taxes, and import fees. These charges are the sole responsibility of the recipient and are not included in the product or shipping costs.

Returns and Exchanges

We are dedicated to delivering high-quality, custom products that exceed your expectations. However, due to the personalized nature of our products, we have specific policies regarding returns and exchanges.

Return Policy

  • Since these are customized products, returns are generally not accepted unless there is a manufacturing defect or an error on our part.

  • If you receive a defective or incorrect item, please contact us within 7 days of receiving your order.

 

How to Request a Return or Exchange

  1. Contact Us: Reach out to our customer service team at support@spawnsource.com or call 1-541-248-8831.

  2. Provide Details: Include your order number, a detailed description of the issue, and clear photos of the product.

  3. Approval and Instructions: Once reviewed, our team will provide instructions for returning the item if your request is approved.

 

Refunds

  • If your return is approved, a refund will be issued to your original payment method within 7-10 business days after we receive the returned item.

  • Please note that original shipping charges are non-refundable.

 

Exchange Policy

  • For exchanges due to defects or production errors, please follow the steps above.

  • Once approved, we will promptly produce and ship a replacement item at no additional cost to you.

Contact Us

For any questions or concerns about your order, shipping, returns, or exchanges, please don’t hesitate to contact us:

 

We appreciate your business and are committed to ensuring you are completely satisfied with your custom products.